PRIVACY POLICY

This website (“Site”) is owned and operated by Old Oak Homestead LLC. The goal of this Privacy Policy is to inform you about the information we gather about you‚ how we use and share that information‚ and how we safeguard that information. This Privacy Policy applies to information collected via this Site‚ our catalog business and pop up store locations.

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Your use of this Site‚ and any disputes arising from it‚ are subject to this Privacy Policy as well as our Terms of Use and all its dispute resolution provisions‚ including arbitration‚ class action waiver‚ limitation on damages‚ and choice of law. We may change or add to this privacy policy, so we encourage you to review it periodically.

• Types of Information we Collect

• How We Collect Information

  • Information received directly from you

  • Information received passively from you

  • Information received from third parties

  • Social Media Platforms

  • Information from other sources

• How We Use Information

• How We Share Information

• Your Choices and Privacy Rights

• How You Access and Update Your Personal Information

• How Your Personal Information is Protected

• Cookie Policy

• Contact Us

• Changes to this Privacy Policy

 

TYPES OF INFORMATION WE COLLECT:

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• Identifying Information - Your name, unique personal identifier, online identifier, mailing address, email address, postal address, telephone/mobile number, and age.

• Payment Information - Your credit/debit card number and billing address.

• Information You Post on Our Website – We may collect Information you post or share in a public space on our site, including our Product Review and Ratings or when you contact us through the “Live Chat” feature on our site, or by participating in a contest, sweepstakes, promotion or survey.

• Social Media Information. We may collect information (ID, profile picture, gender, age range, friends’ ID’s) you post on our social media pages or via your social media profile information.

• Information You Submit. We may collect information submitted in connection with creating a Customer Account, placing an online/catalog order, making a purchase/return, including bank account numbers or other financial information.

• Demographic Information. We may collect your age, gender and zip code.

• Driver's License Information. To the extent permitted by applicable law, we may collect your driver’s license information. For example, we may collect this information in store, if you return an item in-store without a receipt.

• Device Information. We may collect the type of device you use to access our website. It may also include your device identification number, IP address or mobile operating system.

• Commercial Information. We may collect information about the products or services purchased, obtained or considered, as well as other purchasing or consuming histories or tendencies.

• Internet or other Network Activity Information. We may collect information related to your browsing history, search history and other information regarding your interactions with our website or advertisements.

• Other Information. If you use our website, we may collect information about the browser you are using. We may look at what site you came from, or what site you visit when you leave us.

 

HOW WE COLLECT INFORMATION:

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Information received directly from you. For example:

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• Making a purchase from our newsletter, website or pop-up retail stores.

• Making a return or exchange.

• Purchasing an electronic gift card.

• Creating a personalized oldoakhomestead.com shopping account.

• Creating a personalized membership account with oldoakhomestead.com

• Tracking an order online.

• Signing-up to receive promotional emails

• Participating in a promotional sweepstakes, contest, survey or focus group.

• Using the Ratings & Reviews tool or other related services and features.

• Submitting a request to our Customer Service team.

• Interacting with Old Oak Homestead's social media pages.

 

Information received passively from you. For example:

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• Visiting oldoakhomestead.com on any device.

• Clicking on sponsored links or third-party advertisements.

• Receiving or interacting with Old Oak Homestead communications and/or website that may contain cookies or pixels.

• Connecting information collected automatically, with information we already have about you, for purposes of identifying you as a Old Oak Homestead customer. This allows us to provide you with a personalized experience regardless of how you interact with us – online, in store, mobile, etc.

• Using automated information collection technologies for reporting and analysis purposes. We may examine metrics such as how you are shopping on our website, in our stores and the performance of our marketing efforts, and your response to those marketing efforts.

• Using cookies, web beacons, and other technologies to receive and store certain types of information whenever you interact with us or third-parties that use our services. This information helps us recognize you, customize your website experience, store items in your cart between visits and make our marketing messages more relevant. Examples of this information include but are not limited to: pages you visit, ads you click on, type of browser/device/hardware, MAC address, purchase information, IP based geographic location and search terms. This includes Old Oak Homestead content presented on another website or mobile application. These technologies also enable us to prevent fraud or other harmful activities.

• Allowing third-party companies to place tags on our digital properties. These tags may collect information from cookies placed by other third-party companies. Our Privacy Policy does not cover these third-party companies.

• Using tools to monitor certain user experience information; including login information, IP address, data regarding pages visited and ads clicked, specific actions taken on pages visited (e.g., information entered during checkout process), browser and device information.

 

Information received from third parties or other sources. For example: Advertising, Personalization and Advertising Attribution

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• Using third-party advertising companies to display ads tailored to your individual interests based on how you browse and shop online, as well as to provide advertising-related services such as ad delivery, reporting, attribution, analytics, and market research.

• Allowing third-party companies to collect certain information when you visit our website. This information is used to serve ads for Old Oak Homestead products or services or for the products or services of other companies when you visit this website or other websites. These companies use non-personally-identifiable information (e.g., click stream information, browser type, time and date, subject of advertisements clicked or scrolled over, hardware/software information, cookie and session ID) and personally identifiable information (e.g., static IP address) during your visits on our site and other websites in order to provide advertisements about goods and services likely to be of greater interest to you or advertising-related services, such as ad delivery, reporting, attribution, analytics, and market research. These parties typically use a cookie, web beacon or other similar tracking technologies to collect this information.

• By using a mobile device, your device may share location information (when you enable location services) with our website, services, or our service providers. We use this information to improve our services, and provide you more relevant and personalized advertisements, services, and promotions. For example, precise geo-location can be used to help you find a nearby pop-up store location.

 

Social Media Platforms

• Contacting us on one of our social media platforms or directing us to communicate with you via social media, we may contact you via direct message or use other social media tools to interact with you. In these instances, your interactions with us are governed by this privacy policy as well as the privacy policy of the social media platform you use.

• Interacting with our site via social media includes features that may collect information about you such as your IP address and which page you’re visiting on our site. They may set a cookie or employ other tracking technologies to accomplish this. Social media features and widgets may be hosted by a third party. Your interactions with those features are governed by the privacy policies of the companies that provide them.

• Displaying targeted ads to you through social media platforms. These ads are sent to groups of people who share traits such as commercial interests and demographics. For example, we may target customers who have expressed an interest in shopping vegetable seed, flower seed, gardening tools, etc. See the policies of each social media platform for additional information about these types of ads.

 

Information from Other Sources

• Collecting data that is publicly available. For example, information you submit in a public forum (e.g., a blog, chat room, or social network) can be read, collected or used by us and others, and could be used to personalize your experience. You are responsible for the information you choose to submit in these instances.

• Obtaining information provided by third parties. For instance, we obtain demographic and other information from companies that can enhance our existing customer information to improve the accuracy and add to the information we have about our customers (e.g., adding address information). This improves our ability to contact you and increases the relevance of our marketing by providing better product recommendations or special offers that may interest you.

• Combining information that we collect from our website with information we get from third parties.

• Combining information that we have collected about you from the different devices you use to access our Platforms.

 

HOW WE USE INFORMATION:

• To provide you with products and services. This could include fulfilling and managing your purchases, orders, payments and returns/exchanges.

• To improve our products, services, platforms and stores.

• To customize your experience with us or conduct research and analysis, including focus groups and surveys.

• To better understand what product(s) interest our customers based upon the information we collect about you and your household.

• To respond to customer requests for information or questions. This may include responding to customer feedback regarding our products and/or services in-store or online.

• To communicate with you in the event of product alerts or information, including product recalls.

• To contact you about this Privacy Policy or our Platform Terms & Conditions.

• To prevent fraudulent transactions, monitor against theft and otherwise protect our customers and our business and for general security which may include protecting the security or integrity of our websites and our business.

 

HOW WE SHARE INFORMATION:

• Old Oak Homestead and affiliates.

• Information you Post on our social media channels, website and with our Ratings & Reviews feature.

• Select third parties that provide support services i.e. printers, e-mail providers, mobile marketing services, analytics providers, web hosting providers, call center/chat providers, payment processors, coupon delivery vendors, data enhancement services, fraud prevention providers or shipping service providers, each of whom may perform services on our behalf.

• Business partners, including third parties that provide drop ship products/services.

• Select third party marketing partners for commercial purposes, which may include third parties whose products or services we believe you may be interested. These third parties may also share your information with others. These third parties may use your information for their own marketing purposes or the marketing purposes of others. This may include the delivery of interest-based advertising.

• Merger or acquisition if Old Oak Homestead were to merge with, acquires or is acquired by another business entity. This may include an asset sale, corporate reorganization or other change of control.

• Complying with the law or protecting our business. This could include responding to a court order or subpoena or sharing information if a government agency or investigatory body requests. We may share information when we are investigating a potential fraud, including fraud we think has occurred during a sweepstakes or promotion. We may also share information if you are the winner of a sweepstakes or other contest with anyone who requests a winner’s list.

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COOKIE POLICY

 

Here at Old Oak Homestead we know how important your privacy is to you. Our aim is to give you open and honest information about the cookies we use on our site, why they are there, how they are used, and how they benefit your shopping experience. We also want to ensure you have the tools and knowledge to manage them, should you wish to do so. Cookies facilitate every aspect of your journey around the Old Oak Homestead website, from browsing and choosing products to ensuring your order is processed accurately. You can change your website browser settings to disable or reject cookies; for more information and to learn how to disable them, please visit www.allaboutcookies.org. Please note, however, that disabling or rejecting cookies may impair the functionality of the website and may mean that you are unable to shop with us online.

 

 

COOKIES EXPLAINED

Cookies are small data files on your device memory that help us deliver the best possible online shopping experience. The use of cookies is standard practice for all websites.

The information the cookie contains is set by a website's server and may be used when you visit the website, to remember things that you have done on that website in the past, for instance, putting products in your basket, logging in, or clicking on links.

Cookies are not dangerous. They are not computer programs and cannot be used to circulate viruses.

 

WHY WE USE COOKIES

We use cookies for the following purposes:

• To keep a record of the products you've put in your shopping bag for next time you visit

• Allow customer to elect a persistent log in.

• To make personalized product recommendations, based upon previous shopping on the website

• Market research

• Product service development

• To remember your preferences so that we can offer an enhanced shopping experience

• To enable us to highlight improvements to our website

• To enable you to share favorite pages on your social networks

• To make sure advertising on other websites is relevant to you

• To provide personalized advertising on our website

 

DIFFERENT TYPES OF COOKIES EXPLAINED

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Some cookies are deleted when you close down your browser. These are known as session cookies. Others remain on your device until they expire or you delete them from your cache. These are known as persistent cookies and these types enable us to remember things about you as a returning visitor.

Whether a cookie is a first or third party cookie depends on which website the cookie comes from. First party cookies are those set by or on behalf of Old Oak Homestead. Third party cookies are cookies that a third party places on your device through our website.

 

The main categories of cookies we use include:

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• Strictly necessary cookies
  Strictly necessary cookies are essential to enable you to receive a service on a website. For example, cookies to operate online shopping baskets, or to comply with the law (e.g., such as to keep your information safe). We would not be able to operate our website without using "strictly necessary" cookies.
   

• Performance cookies
  These cookies do not collect information that identifies a visitor. Any information collected by these cookies is anonymous. We only use such information to improve our website. They are used to remember your preferences for next time you visit the website. They are also used to collect information about the numbers of visitors per page, the average time spent on a particular page, whether visitors receive error messages on a particular page and to analyze shopping behavior on the website. This information helps us to find out how well the website is working and highlights where it can be improved. For example, Google Analytics is used to provide us with data on website use.
   

• Functionality cookies
  Functionality cookies allow the website to remember choices you make (such as your log in details) and customized preference settings (e.g., text size). They also enable enhanced, more personal features. These cookies are also used to provide services you have asked for (such as watching a video). Information collected by functionality cookies may or may not be anonymized, but they cannot track your browsing activity on other websites. The functionality cookies on our website collect anonymous information.
   

• Flash Cookies (or Locally Shared Objects)
  Most computers these days have Adobe Flash installed. Websites that contain Flash can also store small files on your computer that are used in the same way as cookies. Flash cookies can also back up the data that is stored in other cookies. When you delete cookies, your Flash cookies are not affected. So a website may still recognize you if it backed up the deleted cookie information on a Flash cookie.
   

• First and Third Party Cookies
  Old Oak Homestead works with carefully selected companies to provide additional content and services, like product recommendations. These companies may also set cookies on our behalf. Please note that third parties (including, for example, advertising networks and providers of external services like web traffic analysis services) may also use cookies, over which we have no control. These cookies are likely to be analytical / performance cookies or targeting cookies.
   

• Targeting or Advertising Cookies
  Cookies are used to advertise relevant products to you on other websites, based on the products and categories you looked at on oldoakhomestead.com. Cookies are also used to personalize the Google advertisements that you see on oldoakhomestead.com, using information such as the type of device, operating system, and internet browser you’re using; IP address of your device; website you visited before you visited our site; and other data captured as part of normal online advertising activities.
   

• If you would like to opt out of personalized Google advertisements on oldoakhomestead.com on your desktop, you will need to block cookies in your browser. To learn how to do this, please see the section below: How to manage your cookies.
   

• If you would like to opt out of personalized Google advertisements on oldoakhomestead.com on your mobile device, you will need to adjust your mobile device’s privacy settings. To learn how to do this, please visit the Network Advertising Initiative.
   

• Sharing with social networks
  If you wish to share products and content with your friends via social networks like Twitter and Facebook, these companies may set a cookie on your device memory. Find out more about these here:

• https://www.facebook.com/about/privacy/

• http://twitter.com/privacy

• http://about.pinterest.com/privacy/

 

HOW TO MANAGE YOUR COOKIES

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Users can set their browsers to accept or reject all, or certain, cookies. You can manage the cookies that you allow on your device through the internet browser that you use. Learn how to block cookies in these common internet browsers:

• Apple Safari

• Google Chrome

• Microsoft Edge

• Microsoft Internet Explorer

• Mozilla Firefox

 

If you use more than one browser or device, you will need to block cookies on each browser, for each device.

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Please note that if you block all cookies, you may notice changes to your oldoakhomestead.com experience, such as:

• • Some web pages might not be displayed correctly

  • You may be unable to place an order

  • You may not be able to take advantage of personalized features